We are looking for a Front Desk Receptionist for our Article 32 substance use treatment program in White Plains, NY.
Base Annual Salary Range: $33,500 to $40,000.
SUMMARY of DUTIES
The Receptionist/Front Desk Admin is responsible for all reception aspects of the program, which are necessary to ensure the smooth and orderly operation of our Comprehensive Health Center, licensed by the Office of Addiction Services and Supports (OASAS) as an Article 32 substance use treatment program. Positive and courteous interactions with clients, staff, and other community agencies are essential to this job. The Receptionist/Front Desk Admin will work with a person-centered, trauma-informed philosophy in alignment with the values of MHA.
SPECIFIC DUTIES and RESPONSIBILITIES
1. Work closely with Clinical Director to support administrative functions and timely processing of all OASAS reports, e.g., PAS forms.
2. Handles incoming calls during clinic hours while maintaining a polite, consistent phone manner using proper telephone etiquette.
3. Take messages from the general voice mailbox and deliver them to staff.
4. Welcomes and greets all clients and visitors in person or over the phone.
5. Maintains an accurate record of clients seen each day.
6. Manage all clinical staff schedules, which include appointments, cancellations, and will-call lists.
7. Schedule all client appointments with accuracy.
8. Accept payments and provide receipts for services.
9. Work collaboratively with the program/clinic assistant to ensure the availability of client forms and surveys.
10. Maintain an adequate supply of new client materials.
11. Receives general clinic mail and other deliveries and directs appropriately.
12. Keep the reception area neat and organized.
13. Other designated duties.
REQUIRED KNOWLEDGE and SKILLS
1. Strong communication and human relations skills.
2. Attention to detail.
3. Understanding of front desk clinic operations.
4. Good time management skills
5. Excellent telephone etiquette and service.
6. Patience, flexibility, and professionalism at all times.
7. Familiarity with and ability to use an Electronic Health Record system.
QUALIFICATIONS
1. High school diploma/GED/TASC equivalent required. Associate degree preferred.
2. Minimum of two years of Reception experience in a fast-paced office, preferably in a medical or community mental health, is preferred.
3. Clerical or Administrative Assistant certificate, preferred.
4. Demonstrated proficiency with MS Office Suite and database applications.
5. Must be reliable and responsible, demonstrating the ability to work independently and as part of a team.
6. Must show initiative and exercise good judgment.
7. Bilingual Spanish speaking, preferred.
8. Must adhere to the agency’s and program’s policies, procedures, and professional codes of ethics.
9. Must adhere to confidentiality practices at all times.
10. Must be and maintain clearance through the NYS Justice Center through fingerprinting for a Criminal History Records search.
11. Must be and maintain clearance by the DCJS New York State Sex Offender Registry.
12. Pre-employment drug screen is required as a condition of employment.
13. Must be and maintain clearance by the Justice Center for the Protection of People with Special Needs Staff Exclusion List (SEL) and the New York State Medicaid Exclusion List.
14. Must be and maintain clearance by the NYS Office of Children and Family Services (OCFS) for instances of child abuse and/or neglect.
15. Must be legally eligible to work in the United States.
MHA of Westchester is an equal-opportunity employer committed to cultural competency, diversity, and inclusion and values the ways we are different. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by the applicable law.