Job Description
Reports to: Transport Manager
Depot: LWC Andover
Overview
To deliver products to customers within a specific area in a safe and friendly manner. Responsible for the care and upkeep of your designated vehicle. To provide excellent Customer service standards to every customer.
Main Duties
- The responsibility of preparing the vehicle by conducting Daily operator pre-use checks and basic maintenance
- Ensure that defects occurring during the day are reported and check sheets are passed to the distribution manager.
- Responsibility for checking daily run sheets against picked orders for your deliveries and ensuring vehicle is loaded and secured safely.
- Responsible for completing delivery notes, return sheets and collecting payments.
- Execute any special requests from customers by picking up and delivering items as directed on the delivery note.
- Maintain customer confidence by keeping information strictly confidential regarding premise security and operational information.
- To plan your route and requirements for the drop by studying the schedule and any requests by the customer that are on the delivery note.
- Deliver consistently high levels of customer service by communicating any delivery delays, stock shortages or problems with their delivery.
- Responsible for returning all empty cases and gas bottles and that they are correctly stored in the empties yard and unloaded in the correct manner.
- Ensure that correct health and safety procedures are adhered to.
- To communicate effectively with all departments.
- The ability to help in the warehouse when required.
- To look presentable in the correct LWC Drinks uniform at all times.
- Physical and manual handling involved.
Knowledge and Experience:
- Good safety practices and driving habits
- Possess the correct driving license required for the vehicle
- Good communication skills
- Excellent Customer Service Skills
£34,000 Basic Salary + £2,000 Bonus
LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,300 people, at 15 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.