Job Description
PositionTitle: Laboratory Technician / Clinical Technical Service Representative
Polymedco Inc. is a leading manufacturer, marketer, and distributer in the clinical laboratory marketplace. Polymedco supplies clinical diagnostic test kits and devices that are specialized in hematology and cancer. We are a world leader in non-invasive colorectal cancer screening technology, providing the new standard of care with the OC FIT-CHEK® product 9line and the cardiac Path fast analyzer.
Polymedco is located in northern Westchester County in the town of Cortlandt Manor, New York. We are currently looking for a Lab Technician / Clinical Technical Service Representative to join our team! This position requires travel to client sites .
The Clinical Technical Service Representative will provide customers with on-site installation of and training on medical diagnostic equipment, reagents and testing kits. In addition, they will provide phone and field technical support and training for new hires/Sales Representatives, as well as perform laboratory testing on Polymedco products.
This is a great opportunity for independent, outgoing, motivated, initiative taking Lab Technicians or Technologists seeking to get out of the laboratory and work directly with customers and Sales Representatives.
Responsibilities
- Have excellent working knowledge of medical laboratory instrumentation including hardware, software, and reagents
- Answer and return phone calls from customers and sales representatives to provide technical assistance with laboratory operations and product related inquiries/issues, as defined in all relevant departmental SOP’s.
- Perform customer cold calls and maintain proper documentation
- Travel 25% to 50% of time to customer sites to perform analyzer installation and analyzer and product training, as defined in all relevant SOP’s.
- Working Hours are rotating 8-5 or 9-6 as needed. After hours on call required as needed.
- Initiate, maintain and complete complaint tickets. Perform customer site assessments, necessary complaint and installation follow-up activities and maintain proper documentation.
- Assist with new hire and sales representative training on products and equipment.
- Assist in laboratory activities including, but not limited to, proficiency testing, product qualification studies, troubleshooting studies, customer correlation and various special studies.
- Assist in special projects as requested and other related duties as necessary.
Qualifications
- Minimum of Associate Degree in Biology or Pre -med . is preferred.
- Medical Technology and MLT(ASCP) certification (License). working experience in a clinical laboratory or other clinically related field is preferred
- Must be able to assist with lifting and transporting equipment of up to 50 pounds.
- Excellent interpersonal and communication skills and a team player.
- Have excellent time management and organizational skills.
- Must be flexible to multitask, be organized and perform different tasks at the same time.
- Have good voice, diction and customer handling skills
- Working knowledge of Microsoft Word, Excel, and Power Point,
Please send your resume with salary Polymedco offers a competitive salary and incentive bonus program along with a comprehensive benefit package. We offer the following: Medical, Vision, Dental, Disability, Life, FSA, HRA and 401k.
Visit our website at www.polymedco.com
Polymedco is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law
Work Remotely
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
COVID-19 considerations:
. Masks and PPE are available. employees who travel must meet vaccination requirements as needed to enter certain faxilities.
Work Location: In person