Job Description
Immediate opening for a full-time Banquet Captain. Position will manage Banquet and Concessions teams in the organization, set-up, serving, and closing procedures that are assigned ensuring positive guest experience at all times. Position is involved with all functions serving any food & beverage items.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
- Ability to effectively and appropriately communicate with coworkers and supervisors.
- Ability to conduct a pre-shift and menu meetings, giving instructions in a clear and concise manner.
- Direct banquet servers and bartenders during the execution of events to ensure service is consistent with the KBS Standards of Service.
- Direct banquet servers in weekly and monthly side work tasks and ensure that proper setup tasks are completed daily. Ensure that all daily tasks have been completed by the service staff.
- Control and track inventory of beer, wine, liquor, and non-alcoholic beverage product both at service stations and in storage areas including check-in and check-out of inventory to servers.
- Setup, operation, and closing of Points of Sale including POS system update, settling accounts, and processing deposits in accordance with KBS Cash Handling Policy.
- Train new and existing servers and bartenders so that all bartenders perform their tasks in a consistent manner and maintain the KBS Standards of Service.
- Attend meetings with catering, kitchen, and event staff.
- Train existing banquet servers and bartender so that all servers perform their tasks in a consistent manner and all servers maintain the KBS Standards of Service.
- Complete concise and informative event reports following each event.
- Serve as a contact point for guest complaints and resolve these if within the scope of authority, otherwise refer to management staff.
- Perform other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- Minimum of 2 years supervisory experience.
- Supervisory experience with POS systems is preferred.
- Must be able to work and lead a team independently without active management.
- Minimum of 2 years of banquet service experience.
Skills and Abilities
- Must have the ability to work flexible hours including nights, weekends and holidays, in addition to normal business hours.
- Must be able to work in a team environment as well as independently with minimal supervision
- A thorough understanding of banquet industry standards of service and fine dining food service.
- Thorough knowledge of beer, wine, and liquor and banquet industry standards of service as well as applicable laws and regulations.
- Demonstrated accuracy with cash handling and Point of Sale system operation.
- Exemplary food and beverage service skills in a fine dining atmosphere.
- Effective leadership and communication skills suited to a formal, professional environment.
- A strong commitment to exemplary customer service.
- Ability to perform all essential functions of a Banquet Server and Bartender.
- Ability to lead a strong team and train staff members.
- Ability to read, understand, and implement KBS Standards of Service, Banquet Event Orders, and other policies and procedures.
- An ideal candidate will possess unparalleled service standards and the ability to motivate all team members.
- Excellent interpersonal, customer service, communications, team-building and problem-solving skills are required.
- Must have ability to take/follow directions and remain flexible and adjust to situations as they occur.
- Must be able to pass criminal and possess a valid driver's license.
- Must be able to maintain PCI compliance.
Computer Skills
Basic knowledge of Microsoft Word, Excel and Outlook.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
This position may require work inside or outside of the building, as needed by events.
- Must be able to lift 35 pounds unaided.
- Must be able to carry and balance at tray with 5 entrée plates on the shoulder.
- Must be able to hear and speak to use a two-way radio.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Gatlinburg, TN 37738: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person