Job Description
JOB SUMMARY
Sales Representatives sell products, goods, and services to new and existing customers. They build relationships with customers, pitch products or services, negotiate sales prices, contact customers throughout the sales process, and answer any questions customers have about the product. Sales Representatives find new sales leads through client referrals or cold calling. A Sales Representative directly assists customers and helps them find a product best suited for them. The sales position is very competitive and performance-driven, meaning that Sales Representatives will have quotas and targets that they must meet or exceed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Maintain client accounts in addition to entering large amounts of data.
- Assess, process, and manage sales orders.
- Validate part numbers, pricing, and lead times, review contracts, RFQs, RFPs.
- Collaborates with sales team to thoroughly comprehend the administrative and sales process.
- Offers present and potential clients the technical knowledge they require.
- Teaches less experienced team members how to handle more complicated client issues and concerns in order to enable or guarantee customer satisfaction.
- Responsible for handling difficult customer calls.
- Sells goods and services via the phone or online (with quotas and/or productivity requirements).
- For assigned accounts, administers product updates and agreement renewals as well as the proposal development processes.
- Calls lists of potential clients to generate leads and manages the sales of third-party components and services.
- Responds to regular sales leads from managers, sales representatives, our lead generation systems, marketplace system, or sales engineers.
- Sells goods and/or services to businesses; makes sales calls; does product demonstrations; and creates sales documentation.
EDUCATION, EXPERIENCE & QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill set and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Education – A Sales Representative must possess a High School Diploma or equivalent. An associate’s degree or higher in Aviation Management or relevant field is preferred. Years of experience may be considered as equivalent to a degree.
- Sales Experience – Minimum 2 years’ experience in a professional sales role. Experienced in the complex and prolonged sales process a plus.
- Industry Related Experience – aviation/aerospace industry preferred.
- Negotiation & Quoting Experience - Negotiation and/or quoting experience or combination of these roles. The ability to create execution strategies accordingly. Strong negotiation, relationship building, and influencing skills plus.
- Customer Service Experience– Must have 2 years’ customer service experience in a sales role. A positive, confident, self-motivated attitude, strong business drive, and a keen interest in building long-term customer relationships. A superior ability to positively relate to and communicate with both internal and external customers.
- Certification/Licenses - Any FAA license; Pilot (Private or Commercial), A&P, A&P IA a plus.
OTHER SKILLS AND ABILITIES (Competencies) the individual must possess:
- Computer Skills – Must have a strong working knowledge of MS Office suite (Word, Excel, PowerPoint) along with experience with ERP software such as Corridor, Quantum, SAP, etc.
- Assertiveness, perseverance, energy, and passion – results-oriented behavior required to be successful in a sales role.
- Ability to work autonomously, but also as part of a sales team.
- Ability to learn and demonstrate a working knowledge of aircraft models/product lines.
- Language – Excellent written and verbal communication (English). Fluency in a second language, particularly Spanish, is a plus.
- Effective and strong presentation and communication skills with the ability to deliver presentations.
- Attend required sales meetings and training, on a regular basis.
- Drive for Results – Steadfastly pushed self and others for results.
- Personal Accountability – Owns actions and results; keeps commitments.
- Conflict Management – Can find common ground and get cooperation with minimum conflict.
- Interpersonal Savvy – Build constructive and effective relationships, uses diplomacy and tact.
- Commercial Acumen – Strong customer focus and keen awareness and understanding of customer needs/expectations.
- Ability to gains trust and respect – Aligns key work/processes against customer expectations.
- Negotiation – Effectively explores alternatives and positions to reach outcomes that gain all parties’ support and acceptance.
- Perseverance – Pursues everything with energy, drive and a need to finish; seldom gives up even in the face of resistance or setbacks.
POSITION LOCATION:
- There is no travel required for this position.
- Work location - CAM facility Victorville, CA.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Tasks involve frequent walking; standing; desk work utilizing office equipment; computers, printers, phone. Must be able to visually interpret written and verbal text, prepare written documents, and communicate by phone.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
- Holidays
- Monday to Friday
Supplemental pay types:
- Commission pay
- Signing bonus
Ability to commute/relocate:
- Victorville, CA 92394: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: In person