Job Description
Celerity LLC is seeking a dedicated full -time Help Desk / Software Support Technician to assist our clients utilizing our EMR software. Celerity LLC provides a customized Electronic Medical Record software specific to addictions, mental health and behavioral healthcare.
Our Help Desk / Support Tech provides the highest level of customer service to our clients in a professional, friendly and responsive manner. New members of the Help Desk Support team will be comfortable speaking with end users on the phone regularly and working with clients with varying levels of software experience and knowledge.
Our candidate will have excellent analytical and communication skills while working directly with our clients (via phone, email, tickets and remote assistance) to resolve support inquiries and address customer concerns. Additionally, our candidate work with our internal team to troubleshoot and improve workflow in our current software on a base level.
High attention to detail, ability to take direction and apply it, as well as the ability to complete tasks timely are key.
Proactive, responsible and accountable are qualities of our successful candidate.
DUTIES AND RESPONSIBILITIES
- Answer calls and resolve support issues from live users of our electronic medical record software
- Respond to client tickets regarding support inquiries and address appropriately
- Work closely with software programmers and communicate effectively
- Troubleshoot, correct and implement bug fixes related to tickets, when applicable
- Link database screens together and add functionality using logic scripts.
- Manage database interfaces to as it relates to external programs
- Assist in development as needed
PREFERRED QUALIFICATIONS INCLUDE
- Previous Help Desk / Customer Service experience via phone / email support
- Previous Software Support experience
- Excellent communication skills
- Knowledge of behavioral health clinical processes helpful
- Knowledge and experience in working with relational database applications
- Familiarity with Citrix, 2x or virtual desktops helpful
- Basic computer skills (Windows, MS Office, FTP, etc)
- Proficiency in an object oriented programming language (C#, Java, Etc..)
- Knowledge of HL7 Messaging and Mirth Connect
- Proficient problem solving and analytic skills
- Ability to act as a self-starter and work on your own
- Degree in Tech field preferred
Opportunity for growth
Salary 45K plus bonus potential
**Candidate must reside within the Buffalo, NY or surrounding area**
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Experience level:
Schedule:
Ability to commute/relocate:
- Tonawanda, NY: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Help desk: 2 years (Required)
Work Location: In person