Job Description
About us
Karp Automotive, Inc. in Rockville Centre, Long Island, is proud to be an automotive leader in our community. Since opening our doors, Karp Automotive, Inc. has maintained our solid commitment to our customers, offering a wide selection of cars and trucks and ease of purchase.
We at Karp have a single philosophy, satisfy the customer. This has been our motto since the 1940's when we became one of the first car dealers in the country. It has allowed us to grow and become one of the largest Buick-Kia-Volvo retailers in North America and consistently recognized by our franchisors as a Dealer of Excellence. In fact, our customers agree and consider us the "Auto Authority."
Our sales department has accumulated over 100 years of Automotive experience. You will appreciate their professionalism. The huge inventory of new and pre-owned cars will also impress you. Please visit us for a guest drive in the Buick, Kia or Volvo of your choice and allow us to explain the many features and benefits of purchasing or leasing a Karp Automobile.
Our work environment includes:
- Modern office setting
- Growth opportunities
- Professional Training
Responsibilities
● Ensure that customers receive prompt, courteous, and effective service.
● Consistently perform above region CSI average
● Conduct daily one on one meetings with each service advisor daily
● Conduct Daily group meetings with the technicians
● Forecast Monthly objectives for the department and strive to meet goals
● Hiring, Training and coaching the service staff
● Monitoring and evaluation of employee performance
● Maintain a comeback log and use results to reduce repeat repairs
● Serving as a liaison between technicians and customers.
● Take ownership of the customer's concerns and correct concerns as required.
● Manage and hire technicians and service advisors. Prioritize jobs and manage dispatch of jobs.
● Ensure customer has a positive dealership experience. Build relationships with customers.
Always leave a positive impression with the customer, deliver a great guest experience.
Requirements:
- Minimum of 3 years experience!
- A professional appearance, friendly manner, and positive attitude.
- The ability to be competitive while maintaining the client's best interests.
- Technical Automotive Knowledge
- Excellent communication and interpersonal skills.
- Strong customer service and negotiation skills.
- A passion for sales and customer satisfaction.
Job Type: Full-time
Pay: $85,000.00 - $185,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- Rotating weekends
- Weekend availability
Shift:
Ability to commute/relocate:
- Rockville Centre, NY 11570: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Automotive Service Management: 3 years (Required)
Work Location: In person