Position Overview:
The Service Booker ensures repairs are completed, closes repair orders, receive and handles all monies, and carries out additional assignments as set forth by the Warranty Manager/Service Manager.
Responsibilities:
- Perform work at a level that supports Service Customer Satisfaction Index rating at or above that of the manufacturer, region, or dealership average.
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Review repair orders written for proper completion, accuracy, and legibility according to the applicable policies and procedures manual.
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Return improperly completed repairs to the person originating the document for correction and/or completion as necessary.
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Determine and enter the applicable labor operation codes, failure codes, parts stamps, and/or other administrative data required and enter them onto the repair orders.
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Interpret and translate Technicians comments into damage codes/operation codes.
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Flag the appropriate Technicians for the hours earned on the operations they performed according to the manufacturer’s policies and procedures.
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Issue receipts, refunds, credits, or change due to customers.
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Work alongside the Warranty Administrator to check repair orders against the vehicles service history to avoid making duplicate claims and Technician receiving double payment.
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Assist Service Advisors with closing of open warranty repair orders.
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Assist management with special projects, audits, reports, etc., as requested.
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Maintain the counter display clean and orderly.
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Compute and record totals of transactions.
Qualifications:
- High school diploma or general education degree (GED), or minimum two years of related experience and/or training, or equivalent combination of education and experience.
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Excellent communication skills both oral and written.
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Proper email and telephone etiquette.
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Intermediate level of competency using Microsoft Office Suite.
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Preferred – bilingual in English and Spanish.