Position Overview:
Warren Henry Auto Group is one of Automotive News’ Best Dealerships To Work For. If you have the drive we have the career for you.
The incumbent in this position is a proactive and results driven individual who will be instrumental in the process of preparing, recording, submitting and resolving factory and/or distributor warranty claims, accurately and timely.
Responsibilities:
- Processes, prepares and submits warranty claims to manufacturer on a timely basis.
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Follows up on claims rejection on a timely basis to ensure prompt payment.
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Maintains knowledgeable and up-to-date on all applicable brand warranty policy information.
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Ensures all relevant paperwork is available to ensure proper documentation of claims submitted.
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Verifies criteria required by factory or distributor.
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Reconciles all warranty receivables with payments through the appropriate schedule and makes adjustments to the schedules on differences.
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Follows up on payment of outstanding claims.
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Perform booking assistance to all brands, such as Land Rover, Jaguar, Infiniti, Audi, ford, Chrysler and Toyota.
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Files and maintains all service records as required by the warrantor.
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Keeps informed of all factory recalls and bulletins.
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Assists Service Advisor with any OEM Questions as needed.
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Maintains a professional appearance and a neat work area.
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Performs other duties as assigned.
Qualifications:
- High school diploma or general education degree (GED), or minimum one year of Warranty experience or related experience and/or training, or equivalent combination of education and experience.
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Experience in multiple brands like Audi, Ford, Infiniti, Chrysler, Toyota, Land Rover, and Jaguar.
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Excellent communication skills both oral and written.
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Proper email and telephone etiquette.
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Intermediate level of competency using Microsoft Office Suite.